Give your guests a premium experience, in their pocket and in their room
AI virtual concierge, interactive estate map, on-demand services and in-room tablet kiosk — branded as your establishment, from €39/month.
The hotels & resorts challenge
What most premium establishments face
The front desk is overwhelmed
Spa hours, restaurant menu, Wi-Fi instructions, area excursions: your team answers the same questions all day instead of providing high-value hospitality.
In-room paper guides age fast
Updated spa rates, new restaurant chef, seasonal event: everything has to be reprinted. And half your guests never even open the in-room binder.
Custom hotel apps are expensive
A native app dedicated to your establishment easily costs €30k+ in development, plus maintenance — an unjustifiable investment for most independent hotels.
What MyInfoMate does for you
Everything a hotel or resort can do with MyInfoMate
One no-code tool to digitize the guest experience from arrival to departure — no technical team, branded as your hotel.
24/7 AI virtual concierge
A smart assistant answers your guests' questions in their language: hours, services, recommendations, practical info. Available day and night, with no load on your team.
Added value: A bilingual concierge that never sleeps.
Interactive estate map
Your guests locate pool, restaurant, spa, gym, parking and rooms in one click. Perfect for large resorts and estates with multiple buildings.
Added value: Your guests find everything, instantly.
Real-time services
Up-to-date restaurant menus, spa availabilities, daily activity programme, weather and possible activities: everything is synced from your back-office.
Added value: No more outdated PDFs, no more pricing errors.
Personalised push notifications
Announce a welcome cocktail, remind shuttle departure times, offer a last-minute spa deal. Targeted notifications on the smartphone of guests who have the app.
Added value: Boost upsells without sales pressure.
In-room tablet kiosk
Deploy the same experience on tablets fixed in each room. Guests without a smartphone or families access it without installation. Same content, same back-office.
Added value: No guest left out, even without a smartphone.
Full white label
The app carries your hotel's name, logo, typography and colours. Your guests never see MyInfoMate. Configurable in minutes from the back-office.
Added value: A digital experience 100% in your image.
Comparison
Why hotels and resorts choose MyInfoMate
vs
Paper brochures & guides
- check_circleInstant updates with no reprinting
- check_circleAvailable in 5+ languages automatically
- check_circle24/7 AI concierge to answer questions
- check_circlePush notifications for upselling
- check_circleStatistics on what your guests consult
vs
Custom-built hotel app
- check_circle50 to 100x cheaper (€39/month vs €30k+ initial)
- check_circleDeployable in days, not months
- check_circleSelf-service updates with no developer
- check_circleMaintenance and OS compatibility included
- check_circleIn-room tablet kiosk included in all plans
vs
In-room tablet with static content
- check_circleReal-time updates from the back-office
- check_circleBuilt-in conversational AI concierge
- check_circleAutomatic multilingual support with AI
- check_circleSynced with the guest's mobile app
- check_circlePer-room usage statistics
Pricing
A plan for every venue
Web interface included in every plan. Add a branded mobile app to go further.
Essentiel
languageWeb modeexcl. VAT · No commitment.
- check_circleVisitor web interface + kiosk mode
- check_circleCMS back-office
- check_circleAll content sections
- check_circle1 GB Storage
- check_circleVisit statistics — Visitors / day
- cancelYour own mobile app on App Store & Google Play
- cancelOffline + BLE beacons
- cancelPush notifications
- cancelAI visitor assistant
- cancelAutomatic translation
Pro
smartphoneWeb + Native appexcl. VAT
Setup fee + 12-month commitment (mobile app).
- check_circleVisitor web interface + kiosk mode
- check_circleYour own mobile app on App Store & Google Play
- check_circleCMS back-office
- check_circleAll content sections
- check_circle15 GB Storage
- check_circleOffline + BLE beacons
- check_circlePush notifications
- check_circleVisit statistics — Visitors / day
- cancelAdvanced statistics
- cancelAI visitor assistant
- cancelAutomatic translation
Premium
smartphoneWeb + Native appexcl. VAT
Setup fee + 12-month commitment (mobile app).
- check_circleVisitor web interface + kiosk mode
- check_circleYour own mobile app on App Store & Google Play
- check_circleCMS back-office
- check_circleAll content sections
- check_circle50 GB Storage
- check_circleOffline + BLE beacons
- check_circlePush notifications
- check_circleAdvanced statistics
- check_circleAI visitor assistant — 2 000 req/monthNeed more? → Enterprise
- check_circleAutomatic translation
Enterprise
smartphoneWeb + Native appFor multi-site organizations or specific needs (custom development, onboarding, enhanced SLA).
- check_circleVisitor web interface + kiosk mode
- check_circleYour own mobile app on App Store & Google Play
- check_circleCMS back-office
- check_circleAll content sections
- check_circleMulti-site
- check_circleUnlimited storage
- check_circleAI: custom quota
- check_circleAdvanced statistics
- check_circleOffline + BLE beacons
- check_circlePush notifications
- check_circleAutomatic translation
- check_circleEnhanced SLA
- check_circleDedicated support
- check_circleCustom development
Multi-year budget?
We offer 2 or 3-year commitments with annual billing and preferential rates — ideal for multi-year funding cycles.
FAQ
Frequently asked questions about hotel and resort apps
Yes. MyInfoMate is a complete white-label solution. The app carries your brand, colours, logo and typography. Your guests never see MyInfoMate. You configure the visual identity from the back-office in minutes.
The AI assistant is powered by your hotel's content (services, hours, practical info, recommendations) and answers guest questions in their language 24/7. It never gives generic answers — it relies strictly on what you configure in the back-office.
Yes. All plans include kiosk tablet mode. You can fix a tablet in each room, displaying the same app that guests use on their smartphone. The content is identical and managed from a single back-office.
Yes, from the Pro plan. You can send targeted notifications: welcome cocktail, shuttle departure reminder, last-minute spa deal, daily activity programme. Perfect to boost upsells without sales pressure.
From €39/month excl. VAT with no commitment for Essential. The Pro plan at €99/month includes the native white-label app on stores, offline mode and push notifications. The Bundle plan at €179/month adds the AI concierge and automatic translation. That's 50 to 100x cheaper than a custom app.
Yes. The back-office supports manual multilingual content management, and Pro and Bundle plans include AI-powered automatic translation. The virtual concierge responds in the guest's language — French, English, Dutch, German and many more — with no extra setup.
Ready to transform your guests' stay?
Contact us for a personalized demo. We'll show you the solution in action on a concrete example from your establishment.
Contact & Demo
Ready to start the adventure?
Fill in this form and we will get back to you for a personalized demo.