One platform to create, publish and enrich the visitor experience
Web, mobile, touch kiosk, screens, smart glasses, immersive experiences: one content base, every channel. Monthly prices excluding VAT, published openly so you can budget before you even call us.
Essentiel
qr_code_2Web & QRTake your venue digital.
excl. VAT · No commitment · 14-day trial
- check_circleVisitor web interface, opened by QR code
- check_circleFull CMS back-office
- check_circleEvery content type
- check_circleGuided tours, map, escape games
- check_circleStatistics and PDF reports
- check_circleScheduled announcements, on all your channels
- cancelManaged touch kiosk, local content and attract screen
- cancelYour app on the App Store and Google Play
- cancelOffline visits and BLE beacons
- cancelArtificial intelligence
Pro
smartphoneWeb + app + kioskOffer a real visitor experience.
excl. VAT · One-off setup fee, quoted upfront + 12-month commitment.
- check_circleEverything in Essentiel, plus:
- check_circleManaged touch kiosk, local content and attract screen
- check_circleYour app on the App Store and Google Play
- check_circleOffline visits and BLE beacons
- check_circlePush notifications
- check_circleVisitor forms
- cancelArtificial intelligence
- cancelSmart glasses
Premium
auto_awesomeEvery channel + AIEnrich the experience with AI.
excl. VAT · One-off setup fee, quoted upfront + 12-month commitment.
- check_circleEverything in Pro, plus:
- check_circleAutomatic translation of your content
- check_circleAI audio guide: narrators, voices, all your languages
- check_circleAI assistant, limited to your validated content
- check_circleSmart glasses
- check_circleAdvanced statistics and reports
- check_circle1 Digital Signage screen included
- check_circleAI Studio credits included
Enterprise
apartmentMulti-siteFor institutions and multi-site projects.
Custom quoteCities, museum networks, public administrations, public tenders.
- check_circleEverything in Premium, plus:
- check_circleMulti-site deployment
- check_circleEnhanced SLA
- check_circleDedicated support
- check_circleCustom integrations and development
- check_circleCustom storage and AI quotas
- check_circleResponse to tender specifications
Annual or multi-year budget?
Annual billing on every plan. 2 or 3-year commitments with price stability and preferential terms — a good fit for voted budgets and grants.
€468
Essentiel / year
€1,188
Pro / year
€2,148
Premium / year
Buying for a municipality, a province, a public museum or a tourism office?
See the public procurement pagearrow_forwardComparison
Compare plans
The essentials at a glance: what each plan adds to the previous one.
| Feature | Essentiel€39/month | Pro€99/month | Premium€179/month | EnterpriseCustom quote |
|---|---|---|---|---|
| Web & QR | check | check | check | check |
| Full CMS back-office | check | check | check | check |
| Every content type | check | check | check | check |
| Guided tours & map | check | check | check | check |
| Escape & puzzle games | check | check | check | check |
| Touch kiosk | remove | check | check | check |
| iOS & Android app | remove | check | check | check |
| Offline & beacons | remove | check | check | check |
| Push notifications | remove | check | check | check |
| Visitor forms | remove | check | check | check |
| Statistics | check | check | Advanced | Custom |
| PDF reports | check | check | Advanced | Custom |
| Announcements | check | check | check | check |
| AI translation | remove | remove | check | check |
| AI audio guide | remove | remove | check | check |
| AI visitor assistant | remove | remove | check | Custom quota |
| Smart glasses | remove | remove | check | check |
| Digital Signage | Add-on | Add-on | 1 screen included | Custom |
| AI Studio | Add-on | Add-on | Credits included | Custom |
| Immersive content | Add-on | Add-on | Add-on | Custom |
Storage limits and the monthly AI assistant quota depend on your plan: they are set out in our terms and conditions and in your quote.
Add-on modules
Add what your venue needs
Three independent modules you can add to any plan. Smart glasses are included in Premium.
AI Studio
Create images, characters, voices and 3D objects that all belong to the same world — yours. Studio creates, the platform publishes.
Packs from €12
Prepaid credits, valid for 12 months
Digital Signage
Your MyInfoMate content becomes your screens: the calendar turns into a slide, an announcement appears in the lobby, your media loops as a playlist.
€15/screen/month
1 screen included in Premium
Immersive content
Publish 3D objects, scenes, 360° images and videos, and VR headset experiences. Studio creates the content, this module brings it to life.
From €70/month
Independent add-on, on any plan
The platform approach
One content base, every channel
You don't switch tools as you grow: each step reuses the content of the previous one.
Publish
Your content in a single back-office, reachable by QR code from day one.
Visit
The same visit on mobile and on a kiosk, with or without a network.
Enrich
Translation, audio guide and assistant: the AI works on your validated content, not on the web.
Extend
Lobby screens, smart glasses, immersive experiences — when your venue is ready.
Pricing FAQ
How much does MyInfoMate cost?
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Three public plans, monthly prices excluding VAT. Essentiel at €39/month takes your venue digital: a visitor web interface opened by QR code, the full back-office and every content type. Pro at €99/month adds your app on the App Store and Google Play, the touch kiosk, offline visits and push notifications. Premium at €179/month adds artificial intelligence — translation, audio guide and visitor assistant —, smart glasses, a Digital Signage screen and AI Studio credits. Multi-site institutions get an Enterprise quote. For plans with an app (Pro and Premium), a setup fee is charged once — it is not recurring: building your app, publishing it on the App Store and Google Play and, if needed, training your team and project follow-up. It is quoted before you sign anything.
Why does the touch kiosk start with the Pro plan?
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Because a kiosk is not a tablet showing a website. In a public venue it has to start on its own, stay full screen, keep its content locally so it works when the network weakens, recover after a power cut, and come alive with an attract screen when nobody is using it. It is a dedicated app, managed from your back-office — and that is what the Pro plan includes, attract screen included.
Is there a storage limit?
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Every plan includes plenty of storage for a typical visitor tour: text, images, audio. The exact limits per plan are set out in article 6 of our terms and conditions. Heavy content — long videos, 3D models, 360° images and videos — falls under the Immersive content module or an Enterprise quote.
Is there a commitment, and what does the setup fee cover?
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The Essentiel plan has no commitment and can be cancelled at any time. The Pro and Premium plans, which include publishing an app under your name on the stores, come with a 12-month commitment and a one-off setup fee. Charged once — it is not recurring —, that fee covers building your app, branding it and publishing it on the App Store and Google Play, plus, if needed, training your team and project follow-up. It is quoted before you sign anything.
Can I try MyInfoMate for free?
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Yes: the Essentiel plan comes with a 14-day free trial, no credit card required. You create your space, build your first tour and share it with a QR code. For Pro and Premium, we run a demo on your own content.
What is the difference between a push notification and an announcement?
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A push notification appears on the phones of visitors who installed your app, even when it is closed: "the guided tour starts in 15 minutes". An announcement is a message published from your back-office, translated and scheduled, shown as a banner wherever your visitors are looking: web, app, kiosk, lobby screens — "room 3 is closed today". An announcement can also trigger a push notification. Announcements are included in every plan, push notifications from Pro.
AI Studio and immersive content: what is the difference?
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AI Studio is for creating: images, characters, voices, 3D objects, all consistent with your project identity. The Immersive content module is for publishing and running 3D, 360° or VR headset experiences. They are independent: you can create with Studio without publishing an immersive experience, or publish your own 3D models without using Studio.
How do Studio credits work?
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AI Studio runs on prepaid credits, with no subscription: 200 credits for €12, 600 for €30, 2000 for €80 excl. VAT. Each generation uses credits depending on what it is — an illustration costs a few, a 3D object more — and the cost is shown before you start. Credits remain valid for 12 months, and every top-up extends the whole balance. They are separate from the AI assistant quota: creating images never takes the guide away from your visitors. The Premium plan includes credits to discover the Studio.
Which plan includes artificial intelligence?
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The Premium plan. It includes automatic translation of your content, the generated audio guide with narrators and voices, and the AI visitor assistant — which only answers from your validated content, with a quota of around 2,000 visitor questions per month. Beyond that, the Enterprise plan allows a custom quota.
Are prices excluding VAT?
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Yes, all prices are shown excluding VAT, add-ons included: Digital Signage at €15 per screen per month, Immersive content from €70 per month. Belgian VAT at 21% applies; an organisation based in another EU country with a valid VAT number is invoiced without VAT (intra-community reverse charge).
Do you offer annual billing or multi-year contracts?
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Yes. Every plan can be billed annually — €468 for Essentiel, €1188 for Pro, €2148 for Premium, excluding VAT and setup fee. We also offer 2- or 3-year commitments with price stability and preferential terms, convenient when the project is funded by a grant or a multi-year budget.